Journey Guide/Reservations Coordinator - Mii amo Spa
Company: Enchantment Group Management Company Llc
Location: Sedona
Posted on: May 4, 2024
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Job Description:
Overview: Are you outgoing, energetic, passionate, and
authentic? Mii amo Spa is the perfect spot for you!At Mii amo, we
work together to create and deliver extraordinary experience for
all guests and team members here at the resort. Our culture is
fast-paced, collaborative, inclusive, engaging, and we have one of
the best views you'll ever find! Come join us! How you will enjoy
your day: Handle reservations for Mii amo guests for rooms and
services in a courteous and efficient manner. Be involved in all
aspects of the Spa's treatment & service scheduling. Handle initial
phone contact for the itinerary scheduling process and continue
working with guests until arrival. Must be knowledgeable of the
facility and property, the surrounding area and the Spa itself.
Responsible for making, changing and canceling Spa appointments
accurately. Work Performed: Answer all phone calls within 3 rings
and uses guest name at least three times. Take destination guest
reservations. Schedule spa reservations for guests using guest name
at every opportunity. Explain and describe in detail Spa
treatments, packages, services and facilities available. Maintain a
pleasant phone voice when addressing guests, visitors, co-workers
and managers. Read communications boards, logs, memos and e-mail
messages prior to beginning shift. Handle guests concerns
courteously, offer solutions, and follow through on all schedule
changes & requests by guest until there is a satisfactory
conclusion. Maintain a safe, fully stocked, clean and neat work
area. Actively promote the Spa, all treatments, services, programs
and retail outlets. Utilize spa computers with skill and
proficiency. Input into and access information from computer
efficiently & accurately. Send confirmation & required information
promptly as well as maintain all pertinent information in clients
file to ensure efficient follow-up by all. Maintain stock of
required Arrival packets & Sales brochures. Prepare and have ready
any destination guest arrival information as requested by
management. Knowledgeable and familiar with Mii amo's Destination
Spa Programming. Knowledge of current promotions and/or discounts
available. Work with groups as necessary for spa reservations.
Serve as backup to Front Desk Coordinators as required and regular
attendance at crossover meetings as assigned by manager or
supervisor. Other duties as assigned. Pay: $17.50 / hour +
incentives and gratuity. Opportunity to make up to $30 per hour
after probationary period. Minimum Requirements: High school
education or equivalent work experience. Some college preferred.
Prior guest relations training in spa, hotel/resort or other
customer service industry desired. Must have strong organizational
skills, excellent written and verbal communication skills and be
able to perform and prioritize multiple tasks with ease. Computer
skills required. Benefits and Perks: Our full-time team members are
eligible for health, vision, dental and 401(k) benefits. In
addition, all team members get to enjoy a free shift meal in our
team member cafe, complimentary shuttle service from Cottonwood,
room and dining discounts, opportunities for career development and
more! Come join our extraordinary team!
Job Type: Full-timePay: $17.50 per hourWork setting: In-personWork
Location: In personby Jobble
Keywords: Enchantment Group Management Company Llc, Flagstaff , Journey Guide/Reservations Coordinator - Mii amo Spa, Hospitality & Tourism , Sedona, Arizona
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