Journey Concierge - Mii amo Spa
Company: Enchantment Group Management Company Llc
Location: Sedona
Posted on: May 4, 2024
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Job Description:
Overview: Are you outgoing, energetic, passionate, and
authentic? Mii amo Spa is the perfect spot for you!At Mii amo, we
work together to create and deliver extraordinary experience for
all guests and team members here at the resort. Our culture is
fast-paced, collaborative, inclusive, engaging, and we have one of
the best views you'll ever find! Come join us! How you will enjoy
your day: The Journey Concierge is responsible for providing warm,
personal and anticipatory service to Mii am journey guests. The
Journey Concierge responsibilities are in alignment with the Forbes
5-Star Spa Standards including receiving calls for information,
reserving services and classes as well as changing, canceling or
modifying reservations as necessary. Work Performed: Welcome each
journey guests and assist with their needs. Provide guests with
proper and accurate information regarding Mii amo, Enchantment,
Trail House offerings, the property layout and location of other
amenities and the story of Boynton Canyon. Provide solutions to
guests' challenges by embracing and practicing 'the next best yes'
when confronted with a question, obstacle or opportunity. Assist
with spa, restaurants, transportation, activities, or any needs the
guest may have. Provide confirmation and follow up with providers
to ensure that guest is properly assisted. Proactively communicate
effectively between departments and within the department so that
each coordinator can operate with a full understanding of guests
and possible issues. Maintain a safe, clean and neat work
environment. Check with the MOD daily with any updates, questions,
changes or concerns. Be informed and engaged with all
administrative tasks and responsibilities including but not limited
to: reporting of issues, taking breaks, punching in, etc. Conduct
daily amenity deliveries: arrival amenity, celebration, departure
and other amenities included in the package. Provide seamless
service between Mii amo and Enchantment team to ensure guest
satisfaction. Monitor lobby and front desk areas to assist guests
as needed and report any maintenance issue when noticed All other
duties, tasks and responsibilities in support of the team and
operations as assigned. Pay: $17.50 hourly base rate + incentives
and gratuity. Opportunity to make up to $30 per hour after
probationary period! Benefits and Perks: Our full-time team members
are eligible for health, vision, dental and 401(k) benefits. In
addition, all team members get to enjoy a free shift meal in our
team member cafe, complimentary shuttle service from Cottonwood,
room and dining discounts, opportunities for career development and
more! Come join our extraordinary team!
Job Type: Full-timePay: $17.50 - $30.00 per hourWork Location: In
personby Jobble
Keywords: Enchantment Group Management Company Llc, Flagstaff , Journey Concierge - Mii amo Spa, Hospitality & Tourism , Sedona, Arizona
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here to apply!
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