Outside Property Claim Representative Trainee
Company: The Travelers Companies Inc.
Location: Prescott
Posted on: May 6, 2024
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. Thats the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$46,900.00 - $77,400.00Target Openings4What Is the
Opportunity?This position services Insureds/Agents in and around
Prescott, AZ. The selected candidate must reside in or be willing
to relocate at their own expense to the Prescott, AZ market.This is
an entry level position that requires satisfactory completion of
required training to advance to Claim Professional, Outside
Property. This position is intended to develop skills for
investigating, evaluating, negotiating and resolving claims on
losses of lesser value and complexity. Provides quality claim
handling throughout the claim life cycle (customer contacts,
coverage, investigation, evaluation, reserving, negotiation and
resolution) including maintaining full compliance with internal and
external quality standards and state specific regulations. As part
of the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.This position is based 100% remotely and may
include a combination of mobile work and/or work from your primary
residence.What Will You Do?Completes required training which
includes the overall instruction, exposure, and preparation for
employees to progress to the next level position. It is a mix of
online, virtual, classroom, and on-the-job training. The training
may require travel.The on the job training includes practice and
execution of the following core assignments:Handles 1st party
property claims of moderate severity and complexity as
assigned.Establishes accurate scope of damages for building and
contents losses and utilizes as a basis for written estimates
and/or computer assisted estimates.Broad scale use of innovative
technologies.Investigates and evaluates all relevant facts to
determine coverage (including but not limited to analyzing leases,
contracts, by-laws and other relevant documents which may have an
impact), damages, business interruption calculations and liability
of first party property claims under a variety of policies. Secures
recorded or written statements as appropriate.Establishes timely
and accurate claim and expense reserves.Determines appropriate
settlement amount based on independent judgment, computer assisted
building and/or contents estimate, estimation of actual cash value
and replacement value, contractor estimate validation, appraisals,
application of applicable limits and deductibles and work product
of Independent Adjusters.Negotiates and conveys claim settlements
within authority limits.Writes denial letters, Reservation of
Rights and other complex correspondence.Properly assesses extent of
damages and manages damages through proper usage of cost evaluation
tools.Meets all quality standards and expectations in accordance
with the Knowledge Guides.Maintains diary system, capturing all
required data and documents claim file activities in accordance
with established procedures.Manages file inventory to ensure timely
resolution of cases.Handles files in compliance with state
regulations, where applicable.Provides excellent customer service
to meet the needs of the insured, agent and all other internal and
external customers/business partners.Recognizes when to refer
claims to Travelers Special Investigations Unit and/or Subrogation
Unit.Identifies and refers claims with Major Case Unit exposure to
the manager.Performs administrative functions such as expense
accounts, time off reporting, etc. as required.Provides multi-line
assistance in response to workforce management needs; including but
not limited to claim handling for Auto, Workers Compensation,
General Liability and other areas of the business as needed.May
attend depositions, mediations, arbitrations, pre-trials, trials
and all other legal proceedings, as needed.Must secure and maintain
company credit card required.In order to perform the essential
functions of this job, acquisition and maintenance of Insurance
License(s) may be required to comply with state and Travelers
requirements. Generally, license(s) must be obtained within three
months of starting the job and obtain ongoing continuing education
credits as mandated.In order to progress to Claim Representative, a
Trainee must demonstrate proficiency in the skills outlined above.
Proficiency will be verified by appropriate management, according
to established standards.This position requires the individual to
access and inspect all areas of a dwelling or structure which is
physically demanding including walk on roofs, and enter tight
spaces (such as attic staircases, entries, crawl spaces, etc.) The
individual must be able to carry, set up and safely climb a ladder
with a Type IA rating Extra Heavy Capacity with a working load of
300 LB/136KG, weighing approximately 38 to 49 pounds. While
specific territory or day-to-day responsibilities may not require
an individual to climb a ladder, the incumbent must be capable of
safely climbing a ladder when deploying to a catastrophe which is a
requirement of the positionPerform other duties as assigned.What
Will Our Ideal Candidate Have?Bachelors Degree preferred or a
minimum of two years of work OR customer service related experience
preferred.Demonstrated ownership attitude and customer centric
response to all assigned tasks - BasicVerbal and written
communication skills IntermediateAttention to detail ensuring
accuracy - BasicAbility to work in a high volume, fast paced
environment managing multiple priorities - BasicAnalytical Thinking
BasicJudgment/ Decision Making BasicValid passport preferred.What
is a Must Have?High School Diploma or GED and one year of customer
service experience OR Bachelors Degree required.Valid driver's
license - required.What Is in It for You?Health Insurance:
Employees and their eligible family members including spouses,
domestic partners, and children are eligible for coverage from the
first day of employment.Retirement: Travelers matches your 401(k)
contributions dollar-for-dollar up to your first 5% of eligible
pay, subject to an annual maximum. If you have student loan debt,
you can enroll in the Paying it Forward Savings Program. When you
make a payment toward your student loan, Travelers will make an
annual contribution into your 401(k) account. You are also eligible
for a Pension Plan that is 100% funded by Travelers.Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time
Off annually, plus nine paid company Holidays.Wellness Program: The
Travelers wellness program is comprised of tools, discounts and
resources that empower you to achieve your wellness goals and
caregiving needs. In addition, our mental health program provides
access to free professional counseling services, health coaching
and other resources to support your daily life needs.Volunteer
Encouragement: We have a deep commitment to the communities we
serve and encourage our employees to get involved. Travelers has a
Matching Gift and Volunteer Rewards program that enables you to
give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We believe
that we can deliver the very best products and services when our
workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the
diverse talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.In accordance with
local law, candidates seeking employment in Colorado are not
required to disclose dates of attendance at or graduation from
educational institutions.If you are a candidate and have specific
questions regarding the physical requirements of this role, please
send us an email so we may assist you.Travelers reserves the right
to fill this position at a level above or below the level included
in this posting.To learn more about our comprehensive benefit
programs please visit
http://careers.travelers.com/life-at-travelers/benefits/.0by
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Keywords: The Travelers Companies Inc., Flagstaff , Outside Property Claim Representative Trainee, Other , Prescott, Arizona
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