Front Office Assistant Manager

Company: Kids Dental Brands
Location: Flagstaff
Posted on: May 14, 2022

Job Description:

Job DescriptionFront Office Assistant Manager - Flagstaff Dentistry 4 KidsJoin our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in an upbeat and kid-friendly environment! The Front Office Assistant Manager will primarily be responsible for supporting the front-office personnel of the dental office. Summary of Essential Job Functions include but are not limited to:

• Oversee team responsibilities
• Schedule new patients
• Manage all incoming calls
• Greet patients and welcome them at check in
• Administrative duties as assigned
• Make follow up calls to patients without appointments
• Maintaining referral spreadsheet
• Maintain and exhibit our core values of compassion, authenticity, talent and teamwork Competencies:
  • Customer Service - Displays courtesy and sensitivity, manages difficult or emotional situations, meets commitments, responds promptly to patient/employee/etc needs
  • Dependability - Commits to doing the best job possible, follows instructions, responds to management direction, keeps commitments, meets attendance and punctuality guidelines, responds to requests for service and assistance
  • Team Leadership - Acknowledges team accomplishments, defines team roles and responsibilities, ensures progress toward goals, fosters team cooperation, supports group problem solving
  • Communications - Exhibits good listening and comprehension, expresses ideas and thoughts in written form, expresses ideas and thoughts verbally, keeps others adequately informed, selects and uses appropriate communication methods Qualifications:
    • Education: High school diploma or equivalent
    • Experience: 2+ years customer service leadership experience preferred
    • Certifications: NA
    • Computer Skills: Computer literate
    • Language Ability: Excellent verbal and written communication skills including the ability to remain calm during stressful customer or employee situations.
      • Bilingual preferred (English/Spanish) Work Environment/ Physical Demands: The work environment includes work within a dental clinic environment. The work environment may vary significantly and may include loud, fast-paced, and rapidly changing conditions. All employees working within a dental clinic have potential exposure to blood or air borne pathogens, as is typical in a healthcare setting. Position may require long periods of sitting and standing. Manual dexterity will be required for handling small objects. Close and distance vision will be required and the ability to shift focus rapidly. Nature of work requires an ability to effectively communicate and exchange information with patients, their parents, and staff.? Must be able to walk and stand for extended periods of time; ability to lift/carry up to 30 pounds and be able to twist, turn, bend and stoop.Acknowledgement: I understand that the above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. I understand that should I need a reasonable accommodation in order to perform the duties of my job, it is my responsibility to discuss with my supervisor or Human Resources as necessary.

Keywords: Kids Dental Brands, Flagstaff , Front Office Assistant Manager, Administration, Clerical , Flagstaff, Arizona