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Front Office Representative - NAO

Company: Northern Arizona Orthopaedics
Location: Flagstaff
Posted on: March 19, 2023

Job Description:

AtNAO, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24/7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events QUALIFICATIONS
    • The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
    • High school diploma/GED or equivalent working knowledge preferred.
    • Previous experience in collecting money is preferred.
    • Requires knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems.
    • Bilingual (English/Spanish) strongly preferred. ESSENTIAL FUNCTIONS
      • Responsible for preparing new patient paperwork, identifying, and collecting co-payments, co-insurances, and past-due account balances.
      • Evaluates patient financial status and establishes payment plans based upon authority levels.
      • Screens upcoming and follow-up appointments for required referrals and/or authorizations; ensures all required referrals and/or authorizations are scanned into the patient's chart and attached to the correct appointment(s).
      • Responsible for maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount. Responsible for daily balancing of cash drawer and closing batch.
      • Maintains strictest patient confidentiality.

        The Front Office Representative is responsible for greeting and acknowledging all new and returning patients.

        Northern Arizona Orthopaedics is an independent, physician-owned practice with multiple locations throughout Northern Arizona. Our hallmark is our people and their unified efforts to deliver exceptional orthopaedic care to our customers -the residents and visitors of northern Arizona.


Keywords: Northern Arizona Orthopaedics, Flagstaff , Front Office Representative - NAO, Administration, Clerical , Flagstaff, Arizona

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