Spa Operations Coordinator (Front Desk) - Mii amo
Company: Enchantment Group Management Company LLC
Location: Sedona
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Basic Function: Responsible for
providing warm, personal and anticipatory service and support to
the Operations of the Spa Suites, Team and Guests across a range of
tasks and functions in alignment with the Forbes 5 Star Spa
Standards including receiving calls for information, reserving
services and classes as well as changing, canceling or modifying
reservations as necessary. Work Performed: Greet all guests and
fellow teammates in a warm and welcoming manner, anticipating how
you might serve or assist them before they ask. Use names whenever
possible and project an authentic and kind interest to connect with
each person. Be informed and knowledgeable about the Spa Suites,
other Enchantment Offerings, the property layout and location of
other amenities and the Story of Boynton Canyon. Be informed and
engaged with today’s schedule, with today’s guests and their needs
along with other aspects of today’s operations that might impact
you along with how you can best support the team throughout your
shift. Embrace and Practice “the next best yes” when confronted
with a question, obstacle or opportunity. Easily able to offer
additional explanation of all treatments, classes and programs
including complimentary additional services and experiences along
with contra-indications and spa guidelines. Able to easily and
efficiently reserve requested services, send a confirmation
itinerary and add appropriate notes to best serve our guests, check
a guest in/out and inform our team while always maintaining the
confidentially of guest information. Aware and sensitive to
balancing, efficient booking times and respectful of any special
circumstances or situations. Proactively Communicate effectively
between departments and within the department so that each
coordinator can operate with a full understanding of guests and
possible issues. Monitor and maintain with care the Spa Suites,
Back-of-House Areas and surrounding landscape so they are all fully
functional, in good order and ready to go. Maintain a safe, clean
and neat work environment. Check-In with the appropriate Leadership
Team in place for the day with any updates, questions, changes or
concerns. Be informed and engaged with all administrative tasks and
responsibilities including but not limited to reporting of issues,
managing inventory, taking breaks, punching in, etc. All other
duties, tasks and responsibilities in support of the team and
operations as assigned. Supervision Exercised: None Supervision
Received: Aligned direction from the Spa Suites Leadership Team
including Leads, Supervisors and Managers Minimum Requirements:
High school diploma or equivalent. Must work well with or without
direct supervision. Must be neat and well-groomed at all times.
Needs to be flexible, self-motivated, positive and have a
professional attitude towards guests, teammates and leadership.
Prior guest service experience desired. Fluent English and
empathetic, authentic communication skills necessary to communicate
with guests and team in a high touch, very personal environment.
Strong computer skills required. Physical Requirements: Lifting &
Carrying up to 50 lbs. 70% standing, walking, bending & lifting 30%
sitting Extensive Computer Use Hearing and manual dexterity
Distance vision 1-3 feet Use of cleaning and sanitizing solutions
Ability to drive a cart
Keywords: Enchantment Group Management Company LLC, Flagstaff , Spa Operations Coordinator (Front Desk) - Mii amo, Administration, Clerical , Sedona, Arizona
