Company: Inside Higher Ed
Posted on: February 19, 2021
Job Title: Community Manager Location: Marketing Department
Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 605178
Workplace CultureNAU is a community devoted to student success and
sustained by an unshakable commitment to our shared mission,
vision, and values. We-faculty, staff, and administrators-thrive by
combining our efforts and working side by side to further NAU's
culture of excellence.Special InformationFor consideration, please
include a complete application along with your cover letter and
resume.Immigration Suppt/SponsorshipNAU will not provide any U.S.
immigration support or sponsorship for this position.Job
DescriptionNorthern Arizona University's Marketing Department is
seeking a qualified individual to join our team as a Community
Manager. This position is responsible for planning, posting, and
moderating content across a variety of internal and external facing
platforms, with a primary objective of supporting organic lead
generation. Through daily engagement and analysis, the Community
Manger will foster engagement, offer optimizations to digital
strategy and creative teams, and support the success of paid and
organic marketing campaigns. TYPICAL DUTIES AND
- Plans and implements community engagement strategies, content,
and campaigns on Facebook, Twitter, YouTube, Google My Business,
LinkedIn, Instagram, etc, that support digital and strategic
marketing plans and KPI's.
- Monitors owned and paid social channels, posting and moderating
within university criteria and best practices.
- Uses data and social listening to proactively seek out
opportunities to grow NAU's presence and to unify its identity on
all social channels.
- Shares industry and community insights by pitching new ideas
and sharing relevant findings.
- Delivers support and attention to engaged audiences, surfacing
emerging trends and addressing public relations opportunities.
- Works cross-functionally within the Digital Marketing unit to
analyze performance, align on KPI's, and plan for
- Collaborates with marketing colleagues, subject matter experts,
and key stakeholders.
- Contributes to unit- or department-level process or/and system
troubleshooting and optimization.
- Produces reports and communications that interpret information
for key stakeholders.
- Works with the university's strategic communications unit to
ensure compliance with social media policies and coordination with
the university's social media platforms.Minimum Qualifications
- Associate degree in related field; AND,
- A minimum of 2 years of relevant experience in the social media
- Bachelor's degree in related field.
- Three or more years of professional community management
- Experience in digital marketing, brand marketing, video
production, PR, and/or customer serviceKnowledge, Skills, &
- Excellent communication skills (written, oral,
- Demonstrated experience collaborating and maintaining effective
working relationships across diverse teams and with clients.
- Skill in preparing reports and summaries.
- Demonstrated problem solving, organizational, and analytical
- Knowledge of social marketing concepts, technologies, and
- Knowledge of community management best practices including the
crafting of response to social media commentary.
- Experience executing strategy, content, and campaigns for
Facebook, Twitter, YouTube, Google My Business, LinkedIn, and
- Demonstrated ability to balance competing priorities, with
excellent time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel,
- Working knowledge of social media management platforms such as
Sprout Social, Zapier, etc.
- Promotes a diverse, inclusive environment.
- Demonstrates resiliency and balance to maintain stamina and
positivity. Approaches change and new situations as positive
opportunities for learning or growth. Background
InformationNorthern Arizona University requires satisfactory
results for the following: a criminal background investigation, an
employment history verification and a degree verification (in some
cases) prior to employment. You may also be required to complete a
fingerprint background check.Additionally, as an employer in the
state of Arizona, NAU is required to participate in the federal
E-Verify program that assists employers with verifying new
employees' right to work in the United States.Finally, each year
Northern Arizona University releases an . The report is a result of
a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed
calendar years and discloses procedures, practices and programs NAU
uses to keep students and employees safe including how to report
crimes or other emergencies occurring on campus. In addition, the
is combined with the Annual Security Report for the NAU Flagstaff
Mountain Campus and NAU-Fort Defiance as these campuses have
on-campus student housing. This report discloses fire safety
policies and procedures related to on-campus student housing and
statistics for fires that occurred in those facilities. If you
would like a free paper copy of the report, please contact the
NAUPD Records Department at (928) 523-8884 or by visiting the
department at 525 E. Pine Knoll Drive in Flagstaff.SalaryThe
budgeted salary amount is $45,000 - $59,000.**The starting salary
will be determined by the qualifications of the selected applicant
balanced with departmental budget availability, internal salary
equity considerations, and available market information.FLSA
StatusThis position is exempt from the overtime provisions of the
Fair Labor Standards Act (FLSA) and therefore will not earn
overtime or compensatory time for additional time
worked.BenefitsThis is a Classified Staff (CLS) position. NAU
offers an excellent benefit package including generous health,
dental and vision insurance; participation in the Arizona State
Retirement System; paid vacation and 10 holidays per year; and
tuition reduction for employees and qualified dependents. More
information on benefits at NAU is available on the . Classified
Staff employees are in a probationary status for their first six
months at NAU.NAU is a tobacco and smoke-free campus.Employees
offered a position will be eligible for state health plans
(including NAU's BCBS Plan). New employees are on the first day of
the pay period following their enrollment, after their employment
date. Employees will have 31 days from their start date to enroll
in benefits. Additionally, new employees will begin participating
in the Arizona State Retirement System, and the long-term
disability coverage that accompanies it, on the first of the pay
period following 6 months after the new employee's start date.
Learning and DevelopmentYour career at Northern Arizona University
includes the opportunity for professional development. includes
courses to be completed within the first 30 days. If your position
includes the supervision of a benefit-eligible employee, we offer
the NAU Supervisors Academy for you to complete within your first 2
years. Application DeadlineOpen until further notice.How to ApplyTo
apply for this position, please click on the "Apply" button on this
page. You must submit your application by clicking on the "Submit"
button by midnight of the application deadline. If you need
assistance completing your application there are instructions
available on the or in person in the Human Resources Department
located in Building 91 on the NAU Campus - on the corner of Beaver
and DuPont Streets. If you are an individual with a disability and
need reasonable accommodation to participate in the hiring process
please contact the Office of Equity and Access at: 928-523-3312/TDD
- 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.Equal Employment
OpportunityNorthern Arizona University is a committed Equal
Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply.
NAU is responsive to the needs of dual career couples.NAU is an
Employer of National Service. AmeriCorps, Peace Corps, and other
National Service alumni are encouraged to apply.
Keywords: Inside Higher Ed, Flagstaff , Community Manager, Executive , Flagstaff, Arizona
Didn't find what you're looking for? Search again!