Company: TMX Finance
Posted on: January 19, 2023
Requisition ID 2023-31706
Category: Store Manager
As a Store Manager ("SM"), you will assist in managing overall
store performance by overseeing account management and recovery
processes and providing an unmatched positive customer service
experience. Whether it's building customer relationships or
demonstrating new sales techniques, you will work daily to set an
example and become a key contributor in achieving the store's
success. While you're helping your team and the business grow,
we'll provide you with ongoing and comprehensive training and
development programs to take your career to the next level.
Develop customer relationships to build new business, maintain
store profitability, and further brand loyalty and recognition.
Work to grow your store by leveraging business-to-business
partnership opportunities, obtaining referrals, participating in
and hosting in-store and community events.
Coach and develop Team Members and assist with employee management
and training in order to maximize the team's potential.
Assist in managing overall store performance by meeting Key
Performance Indicators (KPIs) and tracking, analyzing, and training
Team Members on various performance reports.
Maintain office security and conduct proper opening and closing
procedures, including management of vault, cash drawer, and bank
Oversee account management and recovery processes while maintaining
a focus on customer service to prevent loss and charge off
accounts. Partner with vendors on auctions, vehicle sales, and
Ensure a work environment that upholds compliance with Company
policies and procedures, as well as local, state, and federal laws
Assist in running the store and day-to-day operations in the
absence of the General Manager.
Utilize personal vehicle to complete bank deposits and other
Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment
and handle multiple challenging tasks with ease to meet individual
and team performance standards.
Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week.**
High School Diploma or equivalent required
Minimum 2 years of experience and proven success in a supervisory
or leadership role
Excellent verbal and written communication skills
Valid driver's license, auto insurance, and personal vehicle to use
throughout the workday (mileage compensated)
Ability to work phone, Point of Sale, Microsoft Office, and other
Must be at least 18 years of age (19 in Alabama)
Ability to successfully pass a criminal background check required,
including motor vehicle report, and other background checks as
required (certain state and local applicant exemptions may
Physical demands for this position frequently include: the ability
to remain in a stationary position, move about freely inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard.
Associate degree or higher
Prior leadership experience in a sales or customer service-oriented
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain
Our Benefits Include***:
A comprehensive new hire training program designed to help set you
up for success
Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
Paid On-The-Job Training & Professional Development Programs
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail
items, travel, entertainment, and more through TMX Perks
Traditional 401(k) and Roth 401(k) with Company match
Flexible Spending Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability
insurance, accident, critical illness, and hospital confinement
Paid Time Off (Accrue 12 days per calendar year plus 1 additional
day for each year of service after the first year of
5 Day Work Week & Closed on Sundays
Diverse Culture and Inclusive Environment
Learn More About Us
The TMX Finance - Family of Companies ("the Company") is one of the
largest consumer specialty finance organizations in the United
States. With companies that include TitleMax -, TitleBucks -, and
InstaLoan -, the Company provides a diversified product offering.
These companies are represented nationwide, and their growth has
launched a wealth of career opportunities in both our stores and at
our corporate offices. If you are looking for a dynamic career with
significant earning potential and advancement opportunities, you've
come to the right place.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the TMX Finance - Family of Companies is one of the
driving forces behind our Company's success and we are committed to
hiring, developing, and retaining talent of various backgrounds who
demonstrate our shared values. We have worked to create a welcoming
and inclusive environment where Team Members can collaborate freely
to help spark innovation, drive creativity, advance their skillset,
and move their career forward. Our commitment to diversity isn't
just about the work we accomplish; it's about fostering a sense of
belonging where talented Team Members can bring their whole selves
to work to help maximize their full potential.
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
Important: The TMX Finance - Family of Companies will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domain @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. For questions or
verification, call 1- 855-TMX-JOBS.
*New hires in supplement bonus eligible positions will be paid a
one-time Sign-On Bonus in the amount of their monthly supplemental
bonus on their first paycheck.
**Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements .
***Based on current benefit offering, which is subject to change
with or without notice. Certain benefits are subject to the terms
and conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
All TMX Finance - Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Flagstaff , Store Manager, Executive , Flagstaff, Arizona
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