Branch Service Manager - Flagstaff (AZ)
Company: Zions Bancorporation
Location: Flagstaff
Posted on: April 30, 2024
Job Description:
At National Bank of Arizona, we're a community of professionals
with relationships at our core. We strive to promote an engaging
environment with accessible leadership and on-going employee
development. National Bank of Arizona was founded on the premise of
building local relationships, we pride ourselves on providing our
clients, shareholders and each other the best possible tools,
resources and opportunities. Our workplace culture is based on
inclusivity and collaboration, so we can give our customers as well
as our employees the best possible environment to thrive. More than
35 years later, our approach hasn't changed. At NBAZ, the
possibilities are endless - come for the job, stay for a career.
NBAZ is looking for a seasoned Branch Service Manager to join
Arizona's #1 Community Bank in our Downtown Flagstaff branch. If
you are passionate about being part of a community, being a team
player, and helping others reach their financial goals, then we are
interested in speaking with you! Essential Functions:
- Under the direction of the branch manager, is responsible for
assisting in achieving the strategic goals of the branch through
their own production, as well as the oversight of inside sales and
service.
- Assists in keeping the branch in compliance with all bank
policies and procedures and prepares branch for internal
audits.
- Identifies and addresses client needs and provides solutions
which may include new accounts, consumer loans, performs client
service issues, and responds to more complex client complaints and
questions.
- Makes appropriate referrals for other bank products and
services, including commercial lending products.
- Ensures all employees are properly trained and able to refer
prospects/clients to other bank products and services.
- Provides sales leadership for other branch employees, which
includes overseeing both the inside and outside sales efforts of
those employees.
- Responsible for coaching, mentoring, and monitoring service
levels within the branch.
- Works closely with key partners to achieve sales and service
objectives and maintains operational integrity.
- May be responsible for processing cash transactions and other
customer service duties within the branch.
- Supports additional assigned responsibilities to help the
branch achieve overall success in sales, service, and
operations.
- Other duties as assigned. Qualifications:
- Requires a high school diploma and 2+ years' experience in
retail banking, sales, new accounts, customer service, loan
processes or other directly related experience. A combination of
education and experience may meet requirements.
- Knowledge of the banking industry, processes, procedures,
regulations, and products.
- Knowledge of lending process and procedures.
- Strong customer service, relationships building, sales and
management skills.
- Ability to handle various client concerns and problems.
- Must have good communication skills, both verbal and
written.
- Knowledge of computer programs, i.e., word processing,
spreadsheets, etc.
- Ability to set and maintain high quality work standards.
- Ability to lead a group.
- Ability to deal effectively with people in various job
capacities.
- Excellent problem solving and communication skills. Schedule:
Monday - Friday: 8:00 AM - 5:30 PM; 40 hours/week Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption
Assistance.
- Health Savings (HSA), Flexible Spending (FSA) and dependent
care accounts.
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal
Holidays.
- 401(k) plan with company match, Profit Sharing, competitive
compensation in line with work experience.
- Mental health benefits including coaching and therapy
sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
Keywords: Zions Bancorporation, Flagstaff , Branch Service Manager - Flagstaff (AZ), Executive , Flagstaff, Arizona
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