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Retail Department Supervisor

Company: Bed Bath & Beyond
Location: Flagstaff
Posted on: July 9, 2019

Job Description:

Key ResponsibilitiesKey Responsibilities:Leads a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)Promptly and politely responds to customer inquiries and requests for supportProvides advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers; provides coaching and training to associates on team and throughout the store as neededExecutes activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)Interviews all prospective candidates and trains and develops the associates within their departmentManages associate?s performance, annual review and progression within job catalogAssigns tasks and monitor schedule/breaks for the associates within their departmentAssists associates to provide increased service to customers in response to specific needs and requestsTroubleshoots and provides solutions for customer complaints, escalating to management when necessaryPerforms additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeepingDecisions are guided by policies, procedures and the store?s business plan; receives guidance and oversight from store managementDemonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilitiesPerforms Leader On Duty responsibilities as neededKey Dimensions of RoleCustomer ServiceInfluences product area team to achieve desired customer service goalsResolves escalated customer issues using store guidelines and creative problem solving skillsProduct and Store KnowledgeHas broad understanding of products sold in assigned product area and/or? the store and onlineLeverages knowledge of customer shopping trends to promote sales in product areaSupervises implementation of merchandising plansStore OperationsUses store operational knowledge to supervise work in area of responsibilityWork may include logistics, inventory control, merchandise processing, schedule, or stockroom and sales floor organizationLeadership Coordinates and supervises the daily activities of a team in a specific product or operational categorySets priorities for the team to ensure achievement of sales goals; coordinates store activities with other supervisorsProvides significant input in hiring, disciplinary actions, terminations and compensation decisionsOther Role RequirementsEducation/ExperienceHigh School diploma or equivalent5-6 years of retail experience desired, including team lead experience in operational or customer-facing rolesSafetyAccepts accountability to follow all safety and security procedures for self and othersImmediately reports unsafe conditionsTravelMinimal national travel requirementsQualificationsEffective CommunicationReadily adjusts schedule, tasks, and priorities when necessary to meet business fluctuationsCompletes all product university training required

Keywords: Bed Bath & Beyond, Flagstaff , Retail Department Supervisor, Hospitality & Tourism , Flagstaff, Arizona

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