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Team Production Manager

Company: Wallick & Volk Mortgage Bankers NMLS 2973
Location: Flagstaff
Posted on: December 2, 2019

Job Description:

Summary
The Hallows Team Production Manager is a key role on the team that is primarily responsible to engage potential clients and lead them through the initial phases of preliminary loan approval and consultation. This individual must be (or be able to quickly learn to be) a loan 'mechanic' in that our team's objective is to provide absolute confidence regarding our client's finance abilities. Establishing client trust and beginning proper qualification steps start with the Production Manager's initial client contact. This individual must be extremely proficient with prioritization and understand the time sensitivity of client and partner needs. This includes effectively managing un-predictable, and sometimes multiple, demands. Ultimately this individual needs to be able to engage with enthusiasm, guide with confidence and manage client for life connection with a passion - all due to internal drive to provide the best possible client experience as a member of the premier home financing team in Flagstaff, AZ.
Essential Duties and Responsibilities

  • First team member to answer the phone when available
  • First team member to respond to email or online inquiries
  • Interview clients, utilize systems including LOS (Loan Operating Software), CRM (Client Relationship Management), Cost analysis software and others to approve client, build options, communicate approval and options as well as updating and notifying client and agent
  • Schedules consultations
  • Regular follow up with all leads and pre-contract applications
  • Issue Prequalification Letters
  • Assists with development and execution of lead systems and additional client 'wow' systems including post-closing client for life campaigns
  • Maintains strong underwriting mindset through continued education, webinars and new program resources
  • Follows up with clients on critical concerns and assists in credit file submission where necessary
  • Act as back up for Sr. Mortgage Advisor for consultations and coverage in their absence.
    Routine Time Block
    • Weekly Lead and Marketing Meeting
    • Weekly lead calls
    • Weekly lead partner pipeline email
    • Weekly Pipeline for New File Review (Mondays)
    • Monthly conversion and quality analysis
    • Monthly Team meeting for file efficiency overview
      FIRST 90 DAY GOALS
      • Mortgage Loan Originator Licensure (paid by Hallows Team with 2-year commitment)
      • Proficiency in systems and basic loan structure abilities
      • Adheres to time block with developing best practices including scripting and sales cycle management
        Pay Structure: Base + Commission (Earning potential limited to vision and effort)

Keywords: Wallick & Volk Mortgage Bankers NMLS 2973, Flagstaff , Team Production Manager, Hospitality & Tourism , Flagstaff, Arizona

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