Posted on: January 15, 2020
PRIMARY PURPOSE: Under minimal supervision, this position is
responsible for assisting with the supervision of all aspects of
the center and/or mobile operations; interviews and performs
phlebotomy of blood donors; maintains blood donor records in
accordance with policies and procedures as outlined in the SOP
(Standard Operating Procedures). Depending upon services provided
at location, may be required to perform one or more of the
following procedures: Red Cell/Plasma Whole blood; IAT
(Intra-operative Auto-transfusions); Autologous; Double Red Cells;
Whole blood Therapeutic; and/or various Apheresis procedures.
DUTIES AND RESPONSIBILITIES: Performs all assigned duties in
compliance with internal SOPs and external regulations. Brings
compliance issues to the attention of management. Assures quality
customer service to all customers. Maintains awareness and follows
all safety procedures, as outlined by company. Assists the Manager
or Supervisor in providing direction and/or supervision of Donor
Care Specialists. Assists in training new employees. May provide
input for employee performance evaluations. Maintains complete and
accurate records (e.g., donors, units, employees). Demonstrates
excellent communication skills and customer service when
interacting with donors, staff, physicians, blood drive
coordinators, etc. Assists in interviewing and phlebotomy of
donors, as needed. Assists in preparing the unit of blood
transferring to processing location. Coordinates setting-up and
maintaining of donor interview and drawing areas, cleaning of area
and equipment, and restocking supplies. Determines donor
acceptability through performance of interview procedures.
Phlebotomizes acceptable donors in accordance with established
standards as outlined in the SOP. Provides explanation to donors
concerning deferrals, as necessary. Consults with management, as
necessary. Reports problem/issues (e.g., donor flow, complaints,
coordinator comments, room conditions, etc.) to supervisor, or if
appropriate, the Community Relations Representative. Performs all
other duties, at the discretion of management, as assigned.
REQUIREMENTS: Knowledge/Education Vocational echnical certification
in a healthcare-related area required. OR High school graduateGED
required. Ability to successfully complete all required staff
qualifications and supervisory training programs. Successful
completion of supervisory training program within six months
required. Thorough knowledge of SOPs required. Licenses/
Certifications Valid in–state driver's license required. Experience
Two years previous work experience in a healthcare–related position
required. Skills/Abilities Demonstrated leadership and good
communication skills in order to supervise other employees. Donor
interviewing and phlebotomy skills. Able to handle donor reaction.
Legible handwriting. Must be able to read and comprehend written
procedures and instructions. Basic working knowledge of Windows
operating system, keyboard usage, and PC. Able to maintain donor,
patient, and employee confidentiality. Excellent customer service
skills. Physical ability to lift, bend or reach. Able to work
flexible schedules, including nights and weekends, as required.
Travel out-of-town may be required. Must posses a good driving
record (if required to drive a company vehicle).
Keywords: Vitalant, Flagstaff , Phlebotomy Supervisor, Other , Flagstaff, Arizona
Didn't find what you're looking for? Search again!