FlagstaffRecruiter Since 2001
the smart solution for Flagstaff jobs

Front Desk Clerk

Company: Springhill Suites Flagstaff
Location: Flagstaff
Posted on: March 11, 2020

Job Description:

OverviewThe Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.--To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.QualificationsEducation & Experience:--
    • High School Graduate or General Education Degree (GED).
    • One--year previous experience in a similar position in a hotel.
    • Basic computer skills required.

Keywords: Springhill Suites Flagstaff, Flagstaff , Front Desk Clerk, Other , Flagstaff, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Bid On Local Contractor Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Flagstaff
Posted on: 04/7/2020

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Flagstaff
Posted on: 04/7/2020

Director
Description: SPED Administrator, oversees students with Special ED needs lots of paperwork involved, site visits, co-ordinates with a SPED teacherOur school district is an accommodation program the HS is a brick and (more...)
Company: Coconino County Accommodation School District
Location: Flagstaff
Posted on: 04/8/2020


Bid On Local Remodeling Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Prescott
Posted on: 04/8/2020

Would you like to work from home?
Description: Customer Service Telecommute Nationwide Health Benefits Company seeking individuals to work from home. Full-time/Part-time positions available. Customer
Company: Work From Home Freedom
Location: Flagstaff
Posted on: 04/7/2020

Are You Ready
Description: The Nations Premier Health and Dental Benefits Discount Company are seeking energetic, self-motivated people
Company: Living Healthy
Location: Flagstaff
Posted on: 04/8/2020

Real Estate Executives
Description: Our company has been in business since 1999 in Scottsdale AZ.. we recently opened a beautiful branch
Company: CLA Realty - Prescott
Location: Prescott
Posted on: 04/7/2020

Bid On Local Siding Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Flagstaff
Posted on: 04/7/2020

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Prescott
Posted on: 04/8/2020

Bid On Local Window Installing Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Flagstaff
Posted on: 04/8/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Flagstaff RSS job feeds