The Office Coordinator 2 is responsible for
overseeing all office related duties and will act as a resource for
the department. The Office Coordinator will research, develop,
implement, and enhance department services. This individual will
act as an interdepartmental staff liaison between staff,
physicians, providers, and customers to ensure professional service
and promote customer relations. The Office Coordinator 2 will
research and maintain records of specific data. This individual is
able to function with minimal supervision and demonstrates
appropriate decision making skills within established guidelines.
This person will demonstrate self-direction and professionalism
through excellent customer service skills. The Office Coordinator 2
will maintain strict confidentiality and utilizes discretion at all
* Maintains rapport with customers, managers, and employees; sets
priorities to maintain work flow.
* Coordinates and schedules meetings as
requested for department staff.
* Provides confidential administrative
support to the department including relating pertinent information
regarding any potential problems.
* Maintains procedures for front office
duties, charging, time edits, material management, and quality
* Provides backup coverage for other
support staff ensuring completion of assignments. Prioritizes and
completes special projects as assigned.
* Maintains continuity of work and
operations by documenting and communicating needed actions to
management; discovering irregularities; determining continuing
* Attends staff and other meetings as
required or requested. Works with Management to develop and
distribute agendas, takes notes, and minutes when necessary and
distributes as requested.
* Inventories and reorders all necessary
departments equipment/supplies and maintains necessary inventory of
floor stock items (varies by location).
* Secures and distributes forms, office
supplies and office equipment.
* Answers multi-line telephones, utilizes and troubleshoots
photocopiers, utilizes various forms of office equipment, and
operates computer ordering system (including utilization or audit
of time edit function).
* Prepares and distributes departmental
communications to internal staff as directed. Develops and
maintains distribution lists for various communications.
* Sorts, opens, and distributes mail and
communications to appropriate office staff.
* Responsible for reporting any safety related incident in a timely
fashion through the Midas/RDE tool; attends all safety related
training programs; performs work in a safe manner; monitors work
environment for possible safety issues and ensures others are also
performing work in a safe manner.
* Maintains confidentiality of all
department, patient, and employee matters.
* Completes all company mandatory modules
and required job specific training in the specified time frame.
* Stays current and complies company
policies that impact the employees area of responsibility.
High School Diploma or GED- Required
Associate's or Bachelor's Degree-
NAHPG Clinic-Based Staff:
Fingerprint Clearance Card application number- Required upon
Fingerprint Clearance Card- Required within
90 days of hire
Minimum two (2) years administrative
assistant or office coordinator experience- Required
Minimum two (2) years of customer service
Previous experience with Kronos, Lawson,
Halogen, Midas, and Business Objects- Preferred
Healthcare is a rapidly changing
environment and technology is integrated into almost all aspects of
patient care. Computers and other electronic devices are utilized
across the organization and throughout each department. Colleagues
must have an understanding of computers, and competence in using
computers and basic software programs.