The Community Care Coach (CCC) will primarily be working out in
the community with specific target populations, teaching the
necessary tools for patients to properly navigate the healthcare
system, encouraging the adoption of habits that are conducive to a
higher quality of life, and implementing programs designed to
increase overall health. The CCC will work under the guidance of
the RN or SW to conduct and document biometric screenings, help
patients/clients in utilizing resources and accessing health
related services, coach patients/clients in effective management of
health conditions, and will assist in following up with health
management/care plans with both patients and providers. The CCC
will work closely with medical providers, primary care teams, and
other agencies to improve communication, services, patient care,
Patient Care* Ability to perform home visits as needed.
- Demonstrates ability to check patient vital signs including
temp, BP, pulse, pulse oximetry and report to RN.
- Demonstrates the ability to assess living environment and
subjective symptoms to objectively identify if a patient has a need
or issue; reports to RN or SW as needed.
- Supports and reinforces nursing care plan and education.
- Demonstrates ability to collaborate with care management team
and other community agencies in support of patient care.
- Follow up with patients post hospital visit and PRN
Communication and Documentation* Provides coaching and/or
teaching to patients and family members.
- Establishes relationships with patients/clients and provides
positive and supportive feedback.
- Demonstrates the ability to utilize EMR for documentation and
- Demonstrates the ability to collaborate with other
professionals, patients and their family members.
Care Management* Possesses and demonstrates knowledge of
community resources available (Flagstaff/ Verde Valley) area.
- Completes follow-up phone calls and assists patients with
scheduling appointments with providers and other agencies.
Compliance/Safety* Responsible for reporting any safety-related
incident in a timely fashion through the Midas/RDE tool; attends
all safety-related training programs; performs work in a safe
manner; monitors work environment for possible safety issues and
ensures others are also performing work in a safe manner.
- Stays current and complies with state and federal
regulations/statutes and company policies that impact the
employee's area of responsibility.
- If required for the position, ensures all certifications and/or
licenses are up-to-date and valid prior to expiration dates.
- Completes all company mandatory modules and required
job-specific training in the specified time frame.
High School Diploma or GED- Required
Bachelor's Degree- Preferred
Certification and Licensure
BLS (American Heart Association)- Required
Valid Arizona driver's license with 36 month clean driving
record and proof of auto insurance- Required
Certified Nursing Assistant or Medical Assistant- Preferred
Fingerprint Clearance Card application number- Required upon
Fingerprint Clearance Card- Required within 90 days of hire
Minimum three (3) months experience in related field-
Experience in facilitating patient/ client positive behavioral
Previous coaching/teaching experience- Preferred
Previous experience in motivational interviewing with proven
active listening skills- Preferred
Healthcare is a rapidly changing environment and technology is
integrated into almost all aspects of patient care. Computers and
other electronic devices are utilized across the organization and
throughout each department. Colleagues must have an understanding
of computers, and competence in using computers and basic software