Police Emergency Communications Specialist
Company: Government jobs
Posted on: January 19, 2023
The Flagstaff Police Department is offering a $3,000 incentive to
any City employee who sponsors a new Police Officer or Police
Emergency Communications Specialist who is hired, completes
training and successfully completes probation. This will be in
effect until the Police Department is fully staffed or further
notice. For full details, click here.
Actively supports and upholds the City's stated mission and values.
Performs interactive law enforcement, fire and medical
communications related duties with members of the public and users
of the 911 Center.
Under supervision of a Police Emergency Communications Specialist
Supervisor, employees of this class are responsible for
simultaneous operations including: answering a multi-line telephone
bank with primary 911 PSAP functions, operation of multi-channel
radios, Computer Automated Dispatching (CAD) system, records
management system (RMS) and Arizona Criminal Justice Information
System (ACJIS) records processing. Incumbents are responsible for
receiving, coordinating, and disseminating critical information
from and to multiple sources/resources within acceptable time
frames. Works in a 24/7 operational environment.
- Supervisory: This job does not have formal supervisory
- Budgetary: This job does not have budgetary responsibilities,
but carries out day-to-day activities within approved budget.
- Strategic Planning: This job does not have strategic planning
responsibilities, but carries out day-to-day activities in order to
reach the stated goals and objectives.
- Policies/Procedures: This job carries out day-to-day activities
in accordance with established policies and procedures.
- Compliance: This job carries out day-to-day activities in
accordance with Federal, State, and Local laws, rules, and
regulations as well as City policies and procedures.
- Council Communications: This job carries out day-to-day
activities in accordance with Council's adopted priorities and
- Reporting: This job does not have duties related to reporting
to Federal/State/Local agencies. Examples of the Work Performed
EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)
- Provides excellent customer service to both internal and
- Answers, evaluates, and prioritizes incoming telephone calls
including 911, administrative, "hot lines," TDD, and general public
- Creates calls for service from calling parties (by typing via
keyboard) and advises and assigns appropriate response units,
providing concise information; or may transfers callers to correct
jurisdictions for service responses.
- Utilizes multiple radio frequencies and telephone to orally
communicate clear, concise information for response by field units
including law enforcement, fire, and medical. Coordinates initial
and on-going informational elements with units of all services.
Tracks and maintains location and status of all field units.
- Interprets incoming information for accurate geographical
locations; reads and reviews CAD maps and other physical city,
county, state, and US map data to ensure accurate and appropriate
responses. Utilizes map data to assist law enforcement, other
criminal justice agencies, fire, and medical staff needs for
response or other functions.
- Retrieves from and enters information into the ACIC/NCIC
automated files by typing information into the correct masks or
utilizing the correct alpha-numeric string format. Evaluates
returned information for proper dissemination and further action to
- Utilizes the National Academies of Emergency Dispatch (NAED)
Emergency Medical Dispatching (EMD) system to provide self-care
steps and information to callers during medical emergencies prior
to the arrival of medical professionals.
- Coordinates activities, aid, and mutual aid via telephone
and/or radio with other essential and specialized functions such as
City, County, and State Street and Highway maintenance departments,
domestic animal, wildlife (Game and Fish) and livestock control,
Search and Rescue, METRO, GITEM, I.E. Helicopters, Wildland Fire
Operations (USFS), electrical and natural gas utility companies,
railroads (BNSF), adjacent law enforcement agencies, fire
departments, and/or other groups upon request or by evolving
- Monitors a variety of communications equipment (radio,
telephone, CAD) to ensure proper function. Assists in
troubleshooting as required and reports failures or problems with
any system. Tests equipment as needed.
- Utilizes Records Management System (RMS) data (by retrieving,
reviewing, and interpreting) on behalf of all users and customers.
Enters some data into system for tracking purposes.
- Understands and applies all appropriate policies, procedures,
or orders as they apply. Incorporates mission and value statements
into manner of operation during daily work flow. Reviews and
complies with updates and changes to work flow published via memo
book, email, or another devise. Utilizes correct forms and work
flow to communicate information inter or intra departmentally.
- Maintains confidentiality of work-related information.
- May be assigned to train newly hired Emergency Communications
Specialists. Employees who are assigned to train will be afforded
CTO pay per city policy.
- Prepares the necessary forms to record disposition of
complaints handled by departments.
- Performs data entry and some clerical duties.
- Other duties as assigned. Qualifications
- High school diploma or G.E.D.
- Must 18 years of age
- Two years of multitasking experience.
- Two years of computer experience.
- Minimum typing speed of 35 words per minute.
- Any combination of experience and training predicting the
ability to successfully fulfill the required knowledge, skills, and
- Or any combination of education, experience, and training
equivalent to the above Minimum Requirements. DESIRED EXPERIENCE
- College coursework or degree in a related field.
- Familiarity with Coconino County geography.
- Familiarity with Microsoft Windows workstation environments.
- Must recognize and accept the expectation of ethical and
law-abiding behavior in both professional and personal life, as an
example to the public you serve.
- Ability to pass a CritiCall test assessment, an extensive
police background investigation, including a psychological profile
test, polygraph test, and pre-employment drug screening.
- All Emergency Service Employees shall maintain their principal
residence within the state boundaries of Arizona. All Emergency
Service Employees, except those holding a position in Fire, will
arrive at the assigned or emergency work location within one (1)
hour from notification to report to duty.
- Ability and willingness to work all shifts, including days,
evenings, graveyards, weekends, and holidays.
- Ability to wear a uniform.
- Must possess, or obtain upon employment, a valid Arizona
- Regular attendance is an essential function of this job to
ensure continuity. Supplemental Information
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (ILLUSTRATIVE ONLY)
- Ability to communicate effectively with all callers obtaining
complete information to determine level of response and proper
jurisdiction for indicated needs including law enforcement, fire,
- Ability to function and provide excellent customer service in
an environment often defined by the effects of emotionally charged
emergency calls for service.
- Ability to communicate clearly, concisely, tactfully, and
effectively both orally and in writing.
- Ability to work independently, exercise good judgment under
stressful conditions, and multi-task in a fast-paced
- Ability to operate computer-based systems via competent
keyboarding and mouse skills - radio, telephone, CAD, and other
applicable processes as identified or utilized.
- Ability to establish and maintain effective, professional
relationships with customers, co-workers, and all cooperating
- Ability to work within chain of command structure.
- Ability to work varying shifts including days, evenings,
nights, weekends, and holidays. PHYSICAL REQUIREMENTS AND WORKING
- While performing the duties of this job, the employee is
frequently required to sit, use hands to finger/handle/feel, talk
or hear. The employee is occasionally required to stand, walk,
reach with hands and arms, stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10
- There are no special vision requirements for this
- There are no special working conditions for this position.
- The noise level in the work environment is usually
The City belongs to Northern Arizona Public Employees Benefit Trust
(NAPEBT), a consortium formed to combine resources and leverage
buying power in order to provide comprehensive and cost-effective
benefits to employees. NAPEBT currently includes the City of
Flagstaff, Coconino County, Coconino Community College, Flagstaff
Unified School District, Mountain Line, Kachina Village Improvement
District, and the Coconino County Accommodation School. NAPEBT
continually works to ensure a better benefits package than any of
the employers could offer individually, which keeps benefits costs
down for employees.
Benefits include medical, prescription, dental, vision, life
insurance, and short and long term disability options.
For comprehensive information on the City's benefits package,
please visit www.flagstaffaz.gov/benefits. To access the Online
Benefits Center, visit www.napebtbenefits.com and select City of
Employees may make pre- or post-tax contributions to a 457
Retirement Plan through Voya or ICMA account via Payroll
Employees are members of Arizona State Retirement System (ASRS),
Public Safety Personnel Retirement System (PSPRS), or the Elected
Officials Retirement Plan (EORP) based on eligibility
01 Are you a U.S. citizen?
02 Are you at least 18 years old?
03 Are you a high school graduate or have successfully completed a
general Education Development (G.E.D.) examination?
04 Have you been dishonorably discharged from the United States
05 Have you been convicted of a felony or any offense that would be
a felony if committed in Arizona?
06 Have you ever sold illegal drugs?
* Required Question
Keywords: Government jobs, Flagstaff , Police Emergency Communications Specialist, Other , Flagstaff, Arizona
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