Bilingual (English/Spanish) Call Center Agent- Home Office & Remote Arizona
Company: Careerbuilder-US
Location: Flagstaff
Posted on: January 27, 2023
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Job Description:
About the TeamSERVICES RESERVATION AGENT:If you enjoy helping
people find the right information, services, and care for their
pets, and speak fluent English & Spanish, then you would be a great
fit as a bilingual Services Reservation Agent. In our Service
Reservations Center, you'll find a casual call center atmosphere, a
performance bonus program, immersive hands-on training, and
flexible scheduling while you assist pet parents with their
boarding accommodations and grooming appointments for their loved
ones. This position is open to those residing in the State of
Arizona. It can be an in-office (Phoenix campus) or remote
position.About the Job WHAT YOU'LL DO:While working in our
Reservations Center, you'll provide information in both English &
Spanish about our PetSmart services including our Pets Hotel,
Grooming Salon and Pet Training.Additionally, you will:Answer
incoming phone calls from pet parents in English & Spanish, assist
with scheduling appointments, and answer all questions about our
services.Ensure that all additional service opportunities are
presented to the pet parent in a confident manner including "why"
the service would be beneficial to the pet's experience.Answer each
call thoroughly, yet efficiently, ensuring all information is
correctly obtained from the pet parents.Demonstrate effective
problem solving and customer relation skills.Communicate
information clearly and accurately to the pet parent through the
appropriate written and verbal means in both English &
Spanish.Provide feedback to supervisors on processes and customer
interactions as necessary.YOUR SKILLS AND EXPERIENCE:We'll provide
training and information to make sure you're comfortable in your
new role, however, we're looking for you to come to the table with
the following skills and/or experience:High school diploma or a
combination of education and experience Strong grammar and
communication skillsStrong computer skills and the ability to use
multiple systems at the same time, while answering
callsDemonstrated success in providing exceptional customer service
on the phone and via emailFluent in English & SpanishPerform at, or
above, the company's expectations including maintaining appropriate
performance levels for Individual Talk Time, Quality, Sales
percentage, etc.Demonstrate regular attendance and adherence to
call center scheduleAbout the CultureWHY YOU'LL LOVE IT
HERE:PetSmart offers outstanding benefits in a fun and rewarding
workplace including:This is a fully remote position, so you can
enjoy the company of your pets while you work!Competitive hourly
pay rate, ample opportunity for advancement through our step
increase program, and a monthly bonus opportunity!Medical, dental,
and vision for full-time associates. Variety of other benefits
available for both full-time and part-time associates.Paid time off
for both full-time and part-time associates.Excellent training and
growth opportunitiesVolunteer events with PetSmart Charities About
the CultureWHY YOU'LL LOVE IT HERE:PetSmart offers outstanding
benefits in a fun and rewarding workplace including:This can be a
fully remote position, so you can enjoy the company of your pets
while you work! Our home office in Phoenix is also
pet-friendly.Competitive hourly pay rate, ample opportunity for
advancement through our step increase program, and a monthly bonus
opportunity!Medical, dental, and vision for full-time associates.
Variety of other benefits available for both full-time and
part-time associates.Paid time off for both full-time and part-time
associates.Excellent training and growth opportunitiesVolunteer
events with PetSmart
CharitiesPDN-981b1bad-2614-475f-b079-b93bf7579e3dSDL2017
Keywords: Careerbuilder-US, Flagstaff , Bilingual (English/Spanish) Call Center Agent- Home Office & Remote Arizona, Other , Flagstaff, Arizona
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