Associate Patient Care Coordinator
Company: UnitedHealth Group
Location: Flagstaff
Posted on: May 27, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. -Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and -your life's best work.SM -The -Associate
-Patient Care Coordinator -is responsible for the completion of set
processes and protocols. Works cooperatively with all members of
the care team to support the vision and mission of the
organization, deliver excellent customer service and adhere to Lean
processes. Supports the teams in meeting financial, clinical and
service goals.Primary Responsibilities:
- Schedule Patients for Mobile clinic events and Community
Centers
- Call patient to remind them of scheduled appointments
- Support the Clinical team in chart preparation and request for
medical information
- Explain the process of the wellness visit to patient including,
but not limited to what is involved, who the provider is, and the
location of the specialist office. Ability to directly schedule
patients into all listed clinics to ensure a seamless transition
for patients
- Responsible for obtaining "expert" level knowledge of the
inter-workings of the Medicare Advantage -plans
- Responds effectively to incoming patient calls and communicates
pertinent information to designee -to provide for continuity and
optimal care
- Attends departmental meetings and provides constructive
recommendations for areas of -improvement
- Documents pertinent patient information in the electronic
medical record as it relates to job function
- Coordinate with various providers, team members and outreach
team regarding any scheduling -guidelines
- Meets established productivity, schedule adherence, and quality
standards
- Uses, protects, and discloses Optum patients' protected health
information (PHI) only in -accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards
- Performs additional duties as assignedWhat are the reasons to
consider working for UnitedHealth Group? - - Put it all together -
competitive base pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. -Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay
period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health
Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)
- More information can be downloaded at: -You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. -Required Qualifications: -
- High School Diploma/GED (or higher) -
- 6+ months of customer service experience
- Beginner level of computer proficiency (multi-task through
multiple applications including Microsoft Outlook, Excel, and
Word)
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. - -
-Preferred Qualifications:
- 6+ months -of experience in medical front office or medical
setting
- Office Administrative/Receptionist/Clerical experience in a
medical environment
- EMR experience
- Knowledge of medical terminologySoft Skills:
- Excellent communication skills and phone etiquette -
- Strong attention to detail
- Ability to multi-task -
- Ability to manage time effectively and work independentlyTo
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, -including boosters,
as an essential job function. UnitedHealth Group adheres to all
federal, state, and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. -Careers with Optum.
-Our objective is to make health care simpler and more effective
for everyone. With our hands at work across all aspects of health,
you can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges. - -At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. - - -Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. - -UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. - - - - -#RPO #RED
Keywords: UnitedHealth Group, Flagstaff , Associate Patient Care Coordinator, Other , Flagstaff, Arizona
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