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Sr Business Systems Analyst (Epic) - Telecommute

Company: UnitedHealth Group
Location: Flagstaff
Posted on: May 12, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Optumcare National team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change.
Strong candidates for these roles will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OptumCare National team will foster a culture of diversity and inclusion and drive beneficial innovation for our company and our clients.
Clinical

Roles across Ambulatory, Healthy Planet and specialty modules.
You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
Primary Responsibilities:


  • Provide Epic product function, design, build, and testing expertise for assigned Epic module(s)

  • Collaborate with end users to design, build and optimize their Epic system in a timely and high-quality manner. Ensure appropriate decisions, follow-up questions, and workflows/configuration clarifications are completed and documented.

  • Facilitate communication with stakeholders from initial requirements to final implementation

  • Translate business requirements into functional specifications and manage changes to specifications

  • Contribute in Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases; troubleshoot problems and questions from end users

  • Provide Technical / Clinical workflow consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers

  • Work with trainers to develop and maintain application specific training curriculum and materials

  • Adhere to organization standards for system configuration and change control

  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

  • Determine staffing requirements and supervise the work of any direct reports to ensure effective and efficient group functioning

  • Solves highly complex problems and develops solutions to tasks or projects which may be unique, using judgment and initiative with minimal oversight

  • Engages in multi-team and integrated solution development

  • Collaborates with vendors and escalates vendor issues as necessary

  • Facilitates meetings and provides functionality demonstrations with minimal oversight

  • Orients new team members

  • Responsible to work on an on-call basis for system upgrades, go lives and to meet ad hoc departmental needs
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Undergraduate degree or equivalent experience

    • Active Epic certifications in Epic Ambulatory module

    • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges

    • 3+ years of work experience within information technology or applicable area of healthcare.

    • 3+ years of experience with Epic systems build, test, optimization, support and training with clinical workflows

    • 3+ years of experience using MS Project, Excel, Visio, PowerPoint and SharePoint.

    • Ability to travel 25% of the time e.g. Monday thru Thursday, depending on the role and project requirement

    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
      Preferred Qualifications:

      • Any combination of certifications and/or experience

      • Any combination of Epic certifications and/or Epic implementation experience

      • Demonstrated comprehensive knowledge of clinical and/or business practices and principles

      • Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness, and develop an efficient workflow

      • Experience with organizational strategies, business operations, and end-user requirements to develop system design and training projects

      • Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships

      • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

      • Experience with Epic systems build, test, optimization, support and training with clinical workflows.

      • Demonstrated comprehensive knowledge of clinical and/or business practices and principles

      • Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness, and develop an efficient workflow

      • Experience with organizational strategies, business operations, and end-user requirements to develop system design and training projects

      • Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships

      • Ability to travel 25% of the time e.g. Monday thru Thursday, depending on the role and project requirement

      • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

      • Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
        Key Competencies:

        • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

        • Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional and matrixed teams

        • Demonstrate the ability to build and maintain strong relationships as well as motivate and inspire other team members through strong consultative skills. Work across team, group and business boundaries to drive commonality and reusability in solutions to real-world problems

        • Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations
          To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
          Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
          Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

          • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Flagstaff , Sr Business Systems Analyst (Epic) - Telecommute, Professions , Flagstaff, Arizona

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