Telecom Support Technician

Company: BlackPoint IT Services
Location: Flagstaff
Posted on: January 22, 2023

Job Description:

Job DetailsJob LocationFlagstaff - Flagstaff, AZRemote TypeFully RemotePosition TypeFull TimeJob CategoryInformation TechnologyBlackPoint is recruiting to fill a newly created Telecom Support Technician position. This is a full-time, dayshift, 100% remote position, responsible for performing moves, adds, and changes for existing client telephony solutions and supporting current voice deployments for our clients. Candidates must have a good understanding of commonly used concepts, practices, and procedures within the field of telecommunications and excellent communication skills in order to interact with BlackPoint team members, clients, and vendors. CompensationBase compensation: $65,000 to $85,000Benefits:Medical insurance, with employer contribution100% company-paid Dental and Vision coverage for employees100% company-paid Short Term Disability insurance100% company-paid Life insuranceGenerous Flexible PTO planVoluntary, employee-paid benefits include Long Term Disability, Employee and Spouse Life Insurance, and AFLAC Supplemental plansFully vested 401(k) plan with 100% match on the 1st 4% of your contributionsResponsibilitiesPerform moves, adds, and changes on Avaya solutionsOperational support of Avaya Communications Manager or IP Office.Operational support of Contact Center SolutionsOperational support of SBCsOperate software tools such as Wireshark to diagnose issuesQualifications & Experience1+ years operational Tier 2+ support experience on Avaya Communications Manager or IP Office.3+ years operational support experience for any hosted voice solution (RingCentral, Nextiva, etc.)Understanding of how vLAN and QoS are configured and operateMust be detail-oriented, well organized, and self-motivatedKnowledge / Experience in hosted and/or on-prem voice solutions other than Avaya, a plusKnowledge / Experience working with data technologies a plusExperience using Connectwise Manage a plusAvaya certifications are a plus

Keywords: BlackPoint IT Services, Flagstaff , Telecom Support Technician, Professions , Flagstaff, Arizona