Telecom Support Technician
Company: BlackPoint IT Services
Location: Flagstaff
Posted on: January 22, 2023
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Job Description:
Job DetailsJob LocationFlagstaff - Flagstaff, AZRemote TypeFully
RemotePosition TypeFull TimeJob CategoryInformation
TechnologyBlackPoint is recruiting to fill a newly created Telecom
Support Technician position. This is a full-time, dayshift, 100%
remote position, responsible for performing moves, adds, and
changes for existing client telephony solutions and supporting
current voice deployments for our clients. Candidates must have a
good understanding of commonly used concepts, practices, and
procedures within the field of telecommunications and excellent
communication skills in order to interact with BlackPoint team
members, clients, and vendors. CompensationBase compensation:
$65,000 to $85,000Benefits:Medical insurance, with employer
contribution100% company-paid Dental and Vision coverage for
employees100% company-paid Short Term Disability insurance100%
company-paid Life insuranceGenerous Flexible PTO planVoluntary,
employee-paid benefits include Long Term Disability, Employee and
Spouse Life Insurance, and AFLAC Supplemental plansFully vested
401(k) plan with 100% match on the 1st 4% of your
contributionsResponsibilitiesPerform moves, adds, and changes on
Avaya solutionsOperational support of Avaya Communications Manager
or IP Office.Operational support of Contact Center
SolutionsOperational support of SBCsOperate software tools such as
Wireshark to diagnose issuesQualifications & Experience1+ years
operational Tier 2+ support experience on Avaya Communications
Manager or IP Office.3+ years operational support experience for
any hosted voice solution (RingCentral, Nextiva, etc.)Understanding
of how vLAN and QoS are configured and operateMust be
detail-oriented, well organized, and self-motivatedKnowledge /
Experience in hosted and/or on-prem voice solutions other than
Avaya, a plusKnowledge / Experience working with data technologies
a plusExperience using Connectwise Manage a plusAvaya
certifications are a plus
Keywords: BlackPoint IT Services, Flagstaff , Telecom Support Technician, Professions , Flagstaff, Arizona
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