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Retail Department Supervisor

Company: Bed Bath & Beyond
Location: Flagstaff
Posted on: August 14, 2019

Job Description:

Key ResponsibilitiesKey Responsibilities:

  • Leads a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
  • Promptly and politely responds to customer inquiries and requests for support
  • Provides advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers; provides coaching and training to associates on team and throughout the store as needed
  • Executes activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
  • Interviews all prospective candidates and trains and develops the associates within their department
  • Manages associate?s performance, annual review and progression within job catalog
  • Assigns tasks and monitor schedule/breaks for the associates within their department
  • Assists associates to provide increased service to customers in response to specific needs and requests
  • Troubleshoots and provides solutions for customer complaints, escalating to management when necessary
  • Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
  • Decisions are guided by policies, procedures and the store?s business plan; receives guidance and oversight from store management
  • Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities
  • Performs Leader On Duty responsibilities as neededKey Dimensions of RoleCustomer Service
    • Influences product area team to achieve desired customer service goals
    • Resolves escalated customer issues using store guidelines and creative problem solving skillsProduct and Store Knowledge
      • Has broad understanding of products sold in assigned product area and/or? the store and online
      • Leverages knowledge of customer shopping trends to promote sales in product area
      • Supervises implementation of merchandising plansStore Operations
        • Uses store operational knowledge to supervise work in area of responsibility
        • Work may include logistics, inventory control, merchandise processing, schedule, or stockroom and sales floor organizationLeadership
          • Coordinates and supervises the daily activities of a team in a specific product or operational category
          • Sets priorities for the team to ensure achievement of sales goals; coordinates store activities with other supervisors
          • Provides significant input in hiring, disciplinary actions, terminations and compensation decisionsOther Role RequirementsEducation/Experience
            • High School diploma or equivalent
            • 5-6 years of retail experience desired, including team lead experience in operational or customer-facing rolesSafety
              • Accepts accountability to follow all safety and security procedures for self and others
              • Immediately reports unsafe conditionsTravel
                • Minimal national travel requirementsQualifications
                  • Effective Communication
                  • Readily adjusts schedule, tasks, and priorities when necessary to meet business fluctuations
                  • Completes all product university training required

Keywords: Bed Bath & Beyond, Flagstaff , Retail Department Supervisor, Professions , Flagstaff, Arizona

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