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Customer Service Representative - Tucson, AZ, FIJI Water (Flagstaff)

Company: FIJI Water
Location: Flagstaff
Posted on: April 6, 2021

Job Description:

Our growing business is looking for a highly-skilled, detailed individual who can process customer orders from around the world to join our team as a Customer Service Representative. We need an enthusiastic individual who can anticipate customer's needs as-well-as listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.A Day In the Life at FIJI Water:* Manage/Enter daily incoming orders for the North America Market* Close shipped orders daily* Track US Inventory daily* Review/update daily open orders report* Conduct monthly closing* Expedite all orders in-order to acquire on time delivery* Answers incoming customer calls regarding product problems, service questions and general customer concerns turning frustrated clients into repeat customers impacting the company's bottom line* Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.* Communicate solutions, successes, and opportunities to the Customer Service Supervisor* Support overall supply chain planning, sales operations and expansion projects* Communicate with Sales team via telephone/email in-order to provide information about products and services* Coordinate and work with the planning/transportation/distribution/finance department regarding customer concerns and complaints* Respond with any Return Material Authorization request and address the issue in a timely manner* Maintain a world class customer service relationship with our customers* Perform other duties as requiredYour Contibution to FIJI Water:BS/BA required; preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management* Minimum of 1-3 work experience* Ability to work independently* Excellent problem-solving skills* Ability to remain professional and courteous with customers at all times* Highly organized and detail oriented* Ability to handle multiple projects simultaneously* Strong leadership, relationship building* Excellent verbal and written communication skills* Master-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills* High level of proficiency in Word, Power Point, MS Outlook.* Experience with order management systems (Oracle highly preferred)Our Dedication to You:* Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility* Opportunity for development and internal mobility* Manager and leadership training, weekly L&OD webinars, and eLearning offerings* Training in continuous improvement and project management* Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice* Company focus on wellness and health including virtual yoga and mindfulness classesFIJI Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. Known for its iconic square bottle, soft mouthfeel and unique mineral profile, FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth's Finest Water , please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Associated topics: answer, call, client service, customer, customer service representative, help desk, phone call, service representative, support specialist, telephone activation specialist

Keywords: FIJI Water, Flagstaff , Customer Service Representative - Tucson, AZ, FIJI Water (Flagstaff), Sales , Flagstaff, Arizona

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