Front Desk Representative - Therapy Services

Company: Flagstaff Bone and Joint
Location: Flagstaff
Posted on: March 19, 2023

Job Description:

Description: About us Flagstaff Bone and Joint is a private, physician-owned orthopedic and spine practice in the heart of Flagstaff. We are customer-centric, collaborative, and fast-paced. Our goal is to always respect patients' time and money while fostering a culture of excellence. Our standards for quality are held very high and our employees are our greatest asset! We hope you consider joining our fun and ambitious team. Our work culture includes: -- Fun, engaging team environment -- Modern and beautiful office setting -- Growth and professional development opportunities -- Regular social events -- On-the-job training -- High employee satisfaction Responsibilities of this position include: Hours: 6:30am - 3pm, Monday-FridayHeavy phone volumes/answering calls/checking messages/returning calls. Front office duties - checking patients in/out, collecting payments, and creating payment plans, appointment scheduling, coordinating multiple therapist schedules to ensure 100% clinic utilization, assisting with building provider templates/appointment types. Authorization/benefit checks - Verify patients' benefits and authorization requirements, initiate auth if needed, and insurance tracking of Medicare CAPS/benefit limits.Other duties as assigned.Requirements: Position Requirments-- Experience in a physical therapy environment preferred-- Medical office and Billing/insurance verification experience preferable-- Exceptional customer service skills-- Must believe in a patient centered approach-- Outstanding teamwork attitude-- Excellent interpersonal and communication skills-- Work at an efficient and fast pace-- Must be self-motivatedGroup Information- Flagstaff Bone and Joint, PLLC: We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service. We have a competent team of staff with a supportive atmosphere and brand-new clinic and ambulatory surgical center facilities. We have several Arizona clinic locations: Cottonwood, Flagstaff, Kingman, and Winslow. Flagstaff Bone and Joint has 25 providers with nine physicians who are all Board Certified/Eligible and fellowship trained. Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. FBJ Core Ideology: Always respect patients' time and money while fostering a culture of excellence. PI207918789

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